Imagine sitting around with your family and listening to the stories of weddings past….from parents, to grandparents, aunts and uncles, and so on, as they reminisce about their special day as though it happened just yesterday. Weddings that occur in your family become a part of your heritage to pass down to each generation for years and decades to come. They are a part of the identity of your family tree and history.

All of the years of dreaming of your wedding day, all of the months and years of preparation and planning, all come down to one magical day that celebrates love and life. This should be a time to laugh, cry, dance, and surround yourself with the ones you love. What it should not be is a day of disappointment, anger, and frustration because somebody you entrusted to make your day special has let you down.

Celebrations Entertainment receives dozens of calls yearly from desperate couples who have hired a DJ who becomes difficult to deal with, will not honor requests, does not return phone calls or show up for scheduled meetings, substitutes staff (resulting in a different “assigned” DJ showing up), and has even received calls during receptions where no DJ showed up at all!

Any professional DJ contract should cover items such as remedies for equipment failure, acts of nature, accidents, etc. to protect the consumer. What we have done at Celebrations is to put a clause in our contract that specifically says if the client is not happy with the quality of our services, they are entitled to a partial or full refund if they feel we did not live up to their expectations. Who decides what is fair? You.

If a photographer forgets to take specific photos you wanted, there would be a checklist to refer to that you gave him regarding what photos you wanted, and you would have recourse. If the banquet hall serves incorrect meals, there should be a menu selection sheet to refer back to, and you would have recourse. With a DJ, all the contract usually states is the time and location, and that music will be provided. You have nothing to fall back on if requests and special dances are ignored, not carried out, or forgotten about.

This is where Celebrations is different. Many DJ’s may verbally tell you that they would take
responsibility if something went wrong at your reception, but Celebrations is the only company that you will find that puts it in writing in every contract. We feel that this is the most important way to show our clients that we will not treat their function like “just another party”. By doing this, we hold ourselves accountable to you from your initial phone call right up to your last dance.

Our philosophy is simple, ethical, and honest:

“If we don’t do our job to the best of our ability and your expectations, we don’t want your money.”

Christopher DeGray, Owner
Celebrations Entertainment